Shipping Policy

Order Processing

All orders are typically processed and shipped within 5 business days after an order is placed.

Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing (if applicable).

Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment using the tracking number through the following tracking platform.

Tracking information may take some time to appear or update after your order has been dispatched.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer, unless otherwise stated.

Shipping Destinations

We currently ship to customers worldwide, subject to applicable carrier, customs, and logistics restrictions.

If we are unable to ship to your location due to carrier or logistics restrictions, our Customer Support team will contact you to discuss available alternatives or arrange a full refund if necessary.

For questions about shipping availability, please contact our Customer Support team.

Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Address changes are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed.

Once an order has entered processing or has been shipped, we are unable to modify the shipping address.

Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address.

Please ensure that all shipping information is accurate and complete before finalizing your purchase.

Shipping Methods

Orders are processed and shipped during normal business days (Monday through Friday), excluding weekends and public holidays.

Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

Depending on product availability, fulfillment arrangements, and delivery destinations, orders may be shipped from different fulfillment locations.

We work with shipping and logistics providers to arrange deliveries. Available shipping methods and carriers may vary depending on the destination and specific order details.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

While we cannot guarantee carrier transit times, we will make reasonable efforts to help locate your package and provide available updates on its status.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or additional shipping charges.

If you notice an error in your shipping address, please contact our Customer Support team immediately.

We will make reasonable efforts to update your information before the order enters processing or has been shipped, subject to the address change policy above.

Customer Support

If you have questions about shipping, delivery availability, tracking, or your order status, please contact our Customer Support team.